Shipping policy


Shipping Policy

Effective Date: July 24, 2026

Thank you for shopping with Nova. We are committed to delivering your order as quickly and efficiently as possible.

Order Processing

  • Orders are processed within 1–3 business days after payment has been successfully received.

  • Orders are processed Monday through Friday, excluding weekends and public holidays.

  • You will receive an order confirmation email after placing your order.

Shipping Times

Estimated delivery times:

  • Canada: 5–10 business days

  • United States: 5–12 business days

  • International: 7–21 business days (where available)

Please note that delivery times are estimates and may vary depending on your location and shipping carrier.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. Tracking information may take up to 24–48 hours to become active.

Shipping Costs

Shipping charges are calculated at checkout based on your location and the shipping method selected.

Free shipping promotions, when available, will be clearly indicated on our website.

Shipping Delays

While we make every effort to ensure timely delivery, delays may occur due to circumstances beyond our control, including:

  • Weather conditions

  • Customs clearance

  • Carrier delays

  • High order volumes

  • Public holidays

  • Natural disasters

Nova is not responsible for shipping delays caused by third-party carriers.

Incorrect Shipping Address

Please ensure your shipping address is accurate before completing your order.

Nova is not responsible for orders shipped to an incorrect address provided by the customer.

If you notice an error, please contact us immediately. Address changes may not be possible once an order has been processed.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date.

We will work with the shipping carrier to investigate the issue and provide an appropriate resolution whenever possible.

International Orders

Customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their country's customs authorities.

These charges are not included in the purchase price or shipping cost.

Contact Us

If you have any questions regarding shipping, please contact us.

Nova

Email: itsahpicks@gmail.com

Business Hours:

Monday – Friday

9am-5pm